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About Us Cooper Banstead.

For any information, please call one of our friendly team who will be delighted to be of assistance.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Brilliant service

Service

Work wasn't completed within the day despite booking in more than a month in advance.

Service

Quoted very high price for tyres that needed replacing compared to local competitors - almost twice the price! When my husband wanted to collect the car the following day no one would call him back. Very poor

Service

I was kept waiting for 15 minutes to be seen at the service desk despite having been the first person through the door when it opened at 8am. In that time two other people were served.

Service

Recent service was quick and efficient. Telephone manner of service department very courteous.

Service

Service was carried out on time and at the price quoted beforehand: there were no unexpected issues. The machine that refreshes the air conditioning system was described as 'broken' and so this (free) service was unavailable.

Service

nothing to fault

Service

Having booked my car in for a service, I had to wait 30 mins to check it in, meanwhile my wife who was waiting to collect me, was asked to move three times. Too many cars on the lot. Not the first time this has happened!

Service

Please ask BMW UK.

Service

When the extra mile to do an excellent job

Service

I have been a customer with BMW Banstead for 20 + years and find them excellent especially Graham Tozier, Lisa, and Laura on main reception. Also the technicians.

Service

I received excellent service from Graham. He was very friendly,knowledgable and professional.

Service

Friendly and efficient service.

Service

Taken in first thing and at 15.00 still not started work on car.

Service

Very efficient, prompt service

Service

All as expected

Service

Slow service at drop off and even slower service at pick up. Total time waiting to be served was50 minutes, for a car that was having an mot and mini service covered by your prepaid package

Service

Finding a place to park safely on arrival was a challenge

Service

Very effieient, very polite and repaired the fault in my car and returned it clean and gleaming.

Service

When I was presented with the final cost after the repair it was incorrect. Had I not questioned the cost then I would have paid more. This is not a good customer experience and questions the process/detail. There was no apology made.

Service

See above issues. Also still waiting for a call back regarding missfire when idling that occurred after the service. Also issue with leaking sump plug. It seems it's now my problem although I have driven less than a 1000miles since purchasing.

Service

Great service, good facilities and quick turnaround time

Service

Read above my car had another diagnostic check which highlighted a different fault which I refused to pay. I was told the part cost £650 pounds and was informed the part would be delivered that afternoon or following day. Car lost for 4 days.

Service

i had to wait as not slots expensive

Service

Very good service.

Service

They couldn't rectify my car and charged me for the privelage

Service

solved the problem immediately

Service

Time sat waiting at start and end of day means it wasn't completely satisfactory but I appreciate its difficult if customers are all arriving at similar times.

Service

would have been a 5 if I could have booked in sooner. had to wait a3 or 4 weeks as wanted car collected from home

Service

Long wait to drop off and collect car from reception. Not satisfied with quality of technicians work oil left on block.

Service

Our sales person Chris was extremely difficult to deal with. We were giving the wrong information, confusing information and seemed only interested in flogging cars which where on the lot, despite us repeating that we didnt want one.

Service

Good quality but not fantastic

Service

I think there was a wheel alignment report that I was meant to receive, but didn't.

Service

all was very efficient, staff friendly, helpful and polite

Service

There was no Service and the staff were not polite of helpful

Service

Staff unaware of my service history, staff tried to overcharge without understanding a discount had been applied.

Service

Happy they could take the car, collected and returned same day. Good communications. A pity they did not look at squeaky breaks

Service

See above comments