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About Us Cooper Banstead.

Welcome to Cooper Banstead, Surrey your local Approved BMW Service Dealership. We cover Epsom, Banstead, Betchworth, Ewell, Sutton, Cheam, Dorking, Leatherhead, Reigate, Kingswood, Coulsdon and Ashstead and pride ourselves on being a totally customer centric organisation. For any information, please call one of our friendly team who will be delighted to be of assistance.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

duh, because i'm very satisfied!

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I have had no problems so far.

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Quick and efficient service

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Quick easy & informative

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They provided the service required.

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Service was 10/10

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Cooper Banstead are the most customer focused BMW sire I have visited

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Having the certainty that the tests have been carried out and not to hesitate to get back to them should the problem recur.

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Despite booking my service by telephone, Coopers had no record of this on arrival. However they were able to fit the car in and carried out the service satisfactorily and in the time scheduled

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Made everything about the MOT and service easy and convenient

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excellent, quick efficient and friendly, great ambience in the lounge

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Straightforward service all went smoothly

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Pick up to drop off and everything in-between was courteous and professional.

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I was given the information relating to my car and a mutually agreed work was done. at no time did I pushed to accept any additional work.

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All sorted in record time.

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I have nothing to complain.

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Courteous staff. Service handler provided up dates on the service and additional work required.

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Overall good, Tel. receptionist good and knowledgeable surprisingly.But- depends on who you meet- need to give more time for query- Bodyshop, didnt have one and one at Thames Ditton, totally NOT impressed...would have gave 4 if not for bodyshop

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Everything was excellent, except that it was late in the day when I was advised that the car had failed its MOT and some extra work (suspension joints) was needed.

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THE WORK WAS DONE AS PROMISED AND THE STAFF MANAGED TO SORT OUT THE REPAIRS AND THE CAR WAS DELIVERD TO MY HOUSE ON TIME

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I thought honest dealers were a thing of the past. Given the poor service I received when I bought the car from Cobham I did have low expectations

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CouldnÂ’t fault the level of service

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Professionally organised service.

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The representative allocated to me was well placed, had in depth knowledge and answers to my questions regarding the procedure being worked on my vehicle, very friendly and very professional.

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Everyone is so friendly and helpful

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Again quick and fitted my car in for service at my late request

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everything all done as arranged

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Got what I needed to get done and was helped a lot by your advisor.

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No problems at the centre.

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As above

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Kept me updated throughout the process

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The interior of the courtesy car (Mini) was filthy.

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Excellent servive from reception to advice and completion on time

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Same as previous answer.

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They said it would be an hour and a half wait and they kept to time

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Service was good but you had to replace a tyre due to wear. I explained the wheels were newly refurbished however you had to remove a weight from the wheel to balance it and ended up taking the wheel finish off as well

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Nothing major to report. the experience was pleasant, i was given timelines as to how long the job would take, was offered a beverage on several occasions, told before i asked how to connect to the wifi etc. good customer experience.

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Car was serviced, cleaned and returned all in the agreed upon time frame. Friendly and helpful customer service.Only thing was that a courtesy car wasn't available, but it was a late booking.

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Very efficient service

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What was promised was delivered with excellent customer service

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Great work, very efficient and flexible

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Great service very happy indeed , Everyone I met were polite and helpful .

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Very helpful in booking the service and when it was carried out. Appointment given to suit me and good facilities while waiting. Nice people!

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Excellent customer care.

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Kept me informed of my car's progrss & video of health check

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Had there been no issue with the work (which required me to return for it to be fixed) then I would have scored higher

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Service is good, the service team keep in contact with an update on the car.However its not always value for money.

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The drop off experience at busy times can be frustrating.

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The only part that was disappointing was the complementary clean. Whilst the inside is spotless, the outside still has marks, particularly on my windscreen. It does seems a little pointless to offer a complementary service if its not done well.

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Apart from above, service was good

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friendly, helpful service deskpunctuality - reliability - return clean car

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Graham was extremely understanding with my problem , and I feltwas in control