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About Us Cooper Banstead.

For any information, please call one of our friendly team who will be delighted to be of assistance.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was booked in for MOT and service. Service executed fine. However incorrect odometer reading recorded in MOT. I contacted to the service centre to complain. They said they would get back to, me never heard from them again

Service

Quick and efficient

Service

I was well greeted upon my arrival and settled down whilst my car had its MOT. The work was done whilst I waited, this of great value to me, the car was washed and handed back in great order.

Service

Not satisfied needed to return and my stereo volume is going up and down since I have had the car back?

Service

There patenice and quality of service

Service

Not ready on time.

Service

Unfortunately, the courtesy car which was originally promised to me wasn't available so I received a call from Enterprise the day before to say they would be providing me with a car instead. The dealership should have informed me of the change.

Service

Graham Tozer

Service

My vehicle was booked in at short notice for a "Spring Check". They accommodated my request and completed the activity including a valet of the car within a 2 hour period.

Service

Nothing to add score says it all your service providers know their stuff

Service

MOT check took 3 days to complete due to missing the first appointment but the manager made sure it was done on the Monday following the missed appointment on Saturday. Collected car end of day Monday afternoon.

Service

The repairs have been first class

Service

Wasn't kept informed and delay when collecting the car unacceptable for the money paid

Service

I have heard about a BMW recall for faulty electrics. This must have been known for some time but I have not been proactively told if my 2011 3 series is affected?

Service

Delay at drop off and pick up; excessive insurance excess;Courtesy car could have been cleaner!

Service

Only disappointment was I had no method of getting home after dropping the car off for service - I had hoped for a lift home!

Service

No negatives to report. The service adviser was professional and the work was completed on time and at the expected cost.

Service

Very helpful staff provided good information and advice. Additional work was carried out without having to book another visit.

Service

Met all our expectations and offers more with out asking eg cleaning my car when I only had a serviceStaff on reception always very helpful

Service

Two gentleman in front of me to drop off their cars had waited 30 and 40 minutes .. for a 3 minute conversation and quick sign of a document ... that is ridiculous! I was not prepared to wait for that amount of time and made it quite clear.

Service

Superb customer service and my car was looked after/.

Service

All work completed promptly and efficiently

Service

Due to the car not being cleaned after my car major service!

Service

Only small glitch was Cooper Banstead were supposed to ring to let us know what time car would be collected - but didn't, and when they turned up at 8.40 it took us by surprise.

Service

Had to wait to get seen by service assistant, cost of service

Service

While the car was being MOT'd I'd asked for the satnav to be updated. I was not advised that this needed to be done overnight until they had taken delivery of the car necessitating me to miss an appointment the following morning.

Service

Waited 45 minutes to just collect the car.Too few staff who were overwhelmed on the day.

Service

Car returned after changing tyres with incorrect pressures.

Service

Naim was very helpful and friendly. Great job on the car was done and a very through clean afterwards too!

Service

Work and follow up good. Staff friendly

Service

Perfect

Service

The split pipe was located and one placed on order quickly

Service

excellent all round. no complaints.

Service

Staff are helpful

Service

i felt they wants to charge premier prices however the service doesn't reflect that

Service

The job was done friendly and efficiently and a courtesy car was waiting and ready

Service

They went out of their way to ensure that I have my car in. They were fully booked on the day.

Service

Mainly impressive, although having to deal with two different service advisors over the same matter caused some communication problems-the first advisor had moved to another dealership. Rather vague answers as to when the car needed its next service

Service

Very impressed with staff of wash bay. Some weeks ago my wife had mislaid a gold ring and very fortunately this was discovered in cleaning the interior of the vehicle and left on display on the central console. Many thanks.

Service

Expectations are met

Service

Took time to explain what was required etc

Service

while trying to book my vehicle into service i had to repeatedly call the Cooper BMW because the promised call back never happened until someone in customer service stepped in.

Service

The next service indicator was not reset which means I have to go back to BMW which is time consuming and really frustrating. Such sloppy service when one is paying sky high servicing costs.