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About Us Cooper Banstead.

Welcome to Cooper Banstead, Surrey your local Approved BMW Service Dealership. We cover Epsom, Banstead, Betchworth, Ewell, Sutton, Cheam, Dorking, Leatherhead, Reigate, Kingswood, Coulsdon and Ashstead and pride ourselves on being a totally customer centric organisation. For any information, please call one of our friendly team who will be delighted to be of assistance.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service very happy indeed , Everyone I met were polite and helpful .

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Excellent customer care.

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Very helpful in booking the service and when it was carried out. Appointment given to suit me and good facilities while waiting. Nice people!

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Kept me informed of my car's progrss & video of health check

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Had there been no issue with the work (which required me to return for it to be fixed) then I would have scored higher

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Service is good, the service team keep in contact with an update on the car.However its not always value for money.

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The drop off experience at busy times can be frustrating.

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The only part that was disappointing was the complementary clean. Whilst the inside is spotless, the outside still has marks, particularly on my windscreen. It does seems a little pointless to offer a complementary service if its not done well.

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Apart from above, service was good

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friendly, helpful service deskpunctuality - reliability - return clean car

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Graham was extremely understanding with my problem , and I feltwas in control

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However the car was kept over night and the rattle coming from the dash board was not fixed

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Great service and customer care at Banstead. After years of suffering with poor customer care at Cooper Croydon it was a breath of fresh air to see GOOD SERVICE. work being completed on time and they had the parts as well! WELL DONE BANSTEAD!

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Service is first class by competent and friendly staff. Just let down by the final valeting. Leather seats not wiped over. Outside the car was stained having been through a car wash but not leathered off. I had to clean it again.

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Outstanding customer service from Banstead, from the moment I arrived and collected my loan car, to collecting it later on.Was only a MOT on a fair new and low mileage car, but no 'recommended works' and car was clean upon collection.

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Was expecting a valet though maybe this wasn't meant to be included

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As always, good service in every respect

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Always professional and explain exactly what they are doing.And what needs doing and why.Always a first class service provided.

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Did the job in appropriate time and accommodated my time schedule

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They are always friendly, helpful and efficient and get the work done without fuss.

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Always met with a friendly face, they always try to do their best to help out at all times.

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See previous comments

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The car presented with an error message involving the drive train. No actual fault was found, but the car's software was updated and it seems to have run better and more quietly since. The cleaning and valeting were very satisfactory too.

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Easy to do business with.

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Courteous and attentive service overall. I've been coming to Cooper Banstead for 20 years - on many occasions Graham Tozer has dealt with me - he's an asset to your team. Knowledge and experience count a lot with me.

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Again wonderful customer service from Elle

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Car reporting service was due, booked oil service and MOT ~ a year after preceding service. When I delivered the car was advised the oil service could not be conducted within the service package until 2 weeks later - very inconvenient.

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Better services than I have received from other dealers, excellent care and communication.

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I've always received excellent service from Cooper Banstead, but since they became a Mini dealership (rather than BMW) the quality of service, time with customers, style/ambience of the dealership have all deteriorated.

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The time frame given for my waiting period was exact. The service schedule was clearly explained. Faults were rectified. The car was returned having been cleaned inside and out.

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Unfortunately cooper croydon diagnosed the wrong fault with my car which cooper Banstead didn't seem to want to put right, I assume this was because they aren't being paid for it

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They found the fault and repaired it. They kept me informed throughout and highlighted the ns front tyre as being close to being worn out.I had queried that tyre with the supplying BMW dealership who had told that ther was no problem with it.

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From the moment you arrive to the time you collect your car, the whole process is effortless and smooth. The video of your car giving you an overview and possible areas of concerns, provides transparency.

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Extremely professional set up. I was met on time by someone who was expecting me and had my paperwork ready. Service was completed on time and on budget - and payment was taken in advance to save time. And a clean car!

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Car had to be held for 3 days whilst parts arrived and returning the vehicle to my property (even though local) was more challenging than it should have been (though resolved in the end!)

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See above

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good quick service.

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as above

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My service indicator is not working properly and I will now have to bring my car back to be left for 12 hours for the indicator to be adjusted.

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as above

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This is down to Elle Fairfowl's handling of my BMW case. From the very first call she explained how she would try and help and throughout provided clear and transparent communication throughout

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Easy to book. Dealt with on time and in a friendly and helpful way

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As I have been very ill and needed my car to be picked up and delivered back to me. This was arranged and carried out very professionally saying me the worry

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See above. Initial engagement and feedback was below expectations but once Graham had an update this was much more positive. However, as the issue is not resolved and the car has to be examined again this forces a low score.

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Will look for a replacement car in future though.

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I got booked in very quickly, car turned around in a day with everything sorted.

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Great customer service. Very helpful people, great rate for customers with older cars.

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Self explanatory

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Largely ignored when I went to pick up car.

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They resolved my engine problem - oil pressure control valve fault & brake vacuum sensor fault - after 1 week to repair. The repair has been long & I have been inconvenienced as they had no courtesy car available for this period.

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Quality quality and professional services

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Polite and friendly staff. Also made me aware of the time it would take and updated me.

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They tried to help but due to You service policy were unable to service the car due to it being "before" its time

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QUICK RESOLUTION TO LONG TERM PROBLEM

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Efficient and well managed - albeit somewhat expensive for an MOT!