Cooper Banstead Star Rating
Sales
9 comments from 29 reviews
Service
22 comments from 73 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Dealer took the trouble to follow up the previous results"
"Very impressed with how the dealership dealt with the problems at no extra charge, everything went seamlessly, excellent"
"The guys are helpful."
"Not completely satisfied as they were unable to trace the fault with the radio. I am not blaming them for this, but I feel quite certain the radio will pick again which will entail another visit to the Service Department."
"Everything was completed before schedule and to a high standard"
"Efficient, courteous and treated as a valued customer"
"dealer did not phone when car was ready. dealer did not complete service record book and i had to go back for this."
"The staff at the dealership are brilliant; they can't do enough to help."
"It was everything I expected."
"very very efficient they kept me up to date"
"They were very good, courteous and always kept me informed."
"Everything went swimmingly."
"The people at Cooper Banstead bend over backwards to be helpful."
"Darren was fantastic in getting my repair completed quickly."
"car was cleaned as well as part FOC recall"
"My vehicle was damaged while at the dealership. scratched and cracked the side skirt of the vehicle."
"The dealership took excelent care of me , they did there best to support me threw a difficult extended warrenty proses."
Cooper Banstead Dealer Principal response
"Mr Mclaughlin, Thanks for your kind words they are truly appreciated. I will pass these on to the person who handled your visit. Ian Goldsmith, Dealer Principal"
"Darren, the team leader, was very good and very helpful. The issue took several attempts to replicate before the chief engineer could attempt to fix it. This was on the third visit. I'm not sure it's completely fixed yet."
"DREADFULL EXPERIENCE I WILL NEVER USE THIS DEALERSHIP EVER AGAIN, RUDE, INEFFIECENT INCOMPETENT CARRIED OUT UNAUTN WORK AND SLATED MONDIAL AND MY MECHANIC."
Cooper Banstead Dealer Principal response
"Miss Robson, I am so sorry that we haven't delivered on our normal service. I will investigate and arrange to follow up on your visit. Ian Goldsmith, Dealer Principal"
"The customer service engineer maned Grant at Coopers is an assett to the company."
"Cooper Banstead still offer a personal service"
"All the staff were helpful and professional"
Cooper Banstead Dealer Principal response
"Mr Webb, Thank you for your kind comments regarding our team at Cooper Tadworth. I am delighted that you are pleased with our continued drive to deliver a great customer experience. Ian Goldsmith, Dealer Principal"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The car was due to be ready for collection by the end of April. However it was late and I did not pick it up until the first week in May"
"Staff were very helpful and friendly.There was a problem with money due back to me which was not made available when I took possession of the car.I raised this with the dealer principal who has not responded to me to date."
"Salesman slow to return telephone messages, if at all, bonnet paintwork and speedometer glass scratched on delivery, dealership has shown little interest"
"completely satisfied"
"Tidy uncluttered offices would give a better impression"
"The salesman I was introduced to asked me what was looking for with regard to type of vehicle. Once I had told him what I was looking for he proceeded to outline the types of car that would suit my request."
"Helpful and informative throughout the process of choice and purchase."
"The salesman we dealt with was very good but in his absence we were disappointed to be kept waiting 20 mins when we called to sign the registration documents notwithstanding having made a specific appointment."
"Everything a customer could expect."