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Friendly and efficient. Also managed to fit my service in as my intended location was unavailable.
Mainly and thanks to Mr Graham Tozzer
My nearest dealership (Croydon) has the earliest appointment in more than one month of time, so I have to drive half an hour to a less busy dealership instead.
Car returned with tiny chip in bodywork revealed. Could have been there before service, could have occurred during service. Impossible to determine either way. Some assistance chargeable to repair
Excellent Graham my service adviser was very professional and the staff were very polite
A true BMW Customer Service at Bansted. Special thanks to Graham for his brilliant service. Best BMW dealer in Surrey.
Mot/service carried out as predicted wrt tim etc.
I had booked an 8am appointment, the earliest available. I was still waiting to be seen at 8:15am. I think this delay is difficult to justify when merely dropping off the car for pre-scheduled work. I was attended to soon after mentioning the delay.
No problems with the whole process really.
Usually service is excellent. On this occasion took particularly long and when calling to learn about the status, told to wait for a call, happened three times on three different days, no one called back. Had to do a bit of chasing which is unusual.
You did all the jobs requested; staff were very nice
Very helpful staff
Easy quick and good customer service.
The rest of the service was fine but the tyre situation really rankled, especially as it was the same experience twice even though the services themselves were 18months apart.
love the pick up and drop off so was able to go to work.
Job done to my satisfaction
I was satisfied although the service was the most expensive Ive had on a bmw car.
Overall it was good, all the issues were sorted on my car
Disappointed to now be dealing with a third party for courtesy car arrangements, especially as they had the date wrong on their system
As always, the staff at Cooper Banstead are efficient and the level of service is without fault.
The service was completed efficiently.