Graham Tozer was brilliant. He was professional & friendly. He made feel very welcome. He looked after me from start to finish.I think he's the real success behind BMW service at Bansted. Very well done Graham!
The person who served me (Nahidul) was courteous, helpful, kept me informed of how the service was progressing and ensured that the service was completed by the time I needed the car back
Job done successfully and car ready on time
A small niggle will be addressed under warranty, which is particularly pleasing.A tyre needed replacement and Cooper quoted £211. The same tyre at Tadworth Tyres has cost me £174. Not a criticism, but you will appreciate why I went to Tadworth.
Car was booked in for MOT and service. Service executed fine. However incorrect odometer reading recorded in MOT. I contacted to the service centre to complain. They said they would get back to, me never heard from them again
Quick and efficient
I was well greeted upon my arrival and settled down whilst my car had its MOT. The work was done whilst I waited, this of great value to me, the car was washed and handed back in great order.
Not satisfied needed to return and my stereo volume is going up and down since I have had the car back?
There patenice and quality of service
Not ready on time.
Unfortunately, the courtesy car which was originally promised to me wasn't available so I received a call from Enterprise the day before to say they would be providing me with a car instead. The dealership should have informed me of the change.