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About Us Cooper Banstead.

For any information, please call one of our friendly team who will be delighted to be of assistance.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Slow service at drop off and even slower service at pick up. Total time waiting to be served was50 minutes, for a car that was having an mot and mini service covered by your prepaid package

Service

Finding a place to park safely on arrival was a challenge

Service

Very effieient, very polite and repaired the fault in my car and returned it clean and gleaming.

Service

When I was presented with the final cost after the repair it was incorrect. Had I not questioned the cost then I would have paid more. This is not a good customer experience and questions the process/detail. There was no apology made.

Service

See above issues. Also still waiting for a call back regarding missfire when idling that occurred after the service. Also issue with leaking sump plug. It seems it's now my problem although I have driven less than a 1000miles since purchasing.

Service

Great service, good facilities and quick turnaround time

Service

Read above my car had another diagnostic check which highlighted a different fault which I refused to pay. I was told the part cost £650 pounds and was informed the part would be delivered that afternoon or following day. Car lost for 4 days.

Service

Very good service.

Service

i had to wait as not slots expensive

Service

They couldn't rectify my car and charged me for the privelage

Service

solved the problem immediately

Service

Time sat waiting at start and end of day means it wasn't completely satisfactory but I appreciate its difficult if customers are all arriving at similar times.

Service

would have been a 5 if I could have booked in sooner. had to wait a3 or 4 weeks as wanted car collected from home

Service

Long wait to drop off and collect car from reception. Not satisfied with quality of technicians work oil left on block.

Service

Our sales person Chris was extremely difficult to deal with. We were giving the wrong information, confusing information and seemed only interested in flogging cars which where on the lot, despite us repeating that we didnt want one.

Service

Good quality but not fantastic

Service

I think there was a wheel alignment report that I was meant to receive, but didn't.

Service

all was very efficient, staff friendly, helpful and polite

Service

There was no Service and the staff were not polite of helpful

Service

Staff unaware of my service history, staff tried to overcharge without understanding a discount had been applied.

Service

Happy they could take the car, collected and returned same day. Good communications. A pity they did not look at squeaky breaks

Service

See above comments

Service

Long waiting time for repairs.

Service

Friendly and efficient. Also managed to fit my service in as my intended location was unavailable.

Service

Mainly and thanks to Mr Graham Tozzer

Service

My nearest dealership (Croydon) has the earliest appointment in more than one month of time, so I have to drive half an hour to a less busy dealership instead.